UAE – Mubasher: Altitude Software on Monday announced that it is joining the Middle East Contact Centre (MECC) and Customer Experience Conference that will take place in Dubai, the company said in a statement.
Running between 16 April and 17 April, MECC is widely viewed as the first and only regional gathering event for the contact centre and customer experience community in the Middle East region.
Altitude Software began this year with continued revenue growth, that highlights the key increases in contracts with fresh and existing customers across the Middle East and North Africa (MENA) region, the statement added.
Other MENA customers are engaging or renewing their commitment with Altitude Software including Olayan Group (KSA), South Lebanon Water establishment, National Bank of Oman, Nestle (GCC), SPG Group (Tunisia), Seddiqi Properties (UAE), AUB Group (GCC), and TAS’HEEL (KSA), along with a major financial institution in Bahrain.
However, the company’s solutions are based on increasing business results and customer satisfaction, through a complete, feature-rich omnichannel customer engagement solution, the statement added.
“Omni-channel customer service enables consumers to initiate a service request in one touchpoint, and seamlessly transition to another. Thus, an interaction that starts on IVR [interactive voice response] can be later handled by email, video chat or phone call with all the relevant context maintained across touchpoints,’’ Riadh Boukhris, president of Altitude Software MENA, commented.